Refund & Cancellation Policy

This Refund Policy applies solely to Nearby Credit packages purchased by tutors or students directly from NearbyTutor. It does not apply to any tutoring lesson payments, which are paid directly to tutors off-platform. NearbyTutor does not collect tutoring fees and holds zero liability for refunding tutoring sessions.

NearbyTutor operates strictly as an intermediary directory. We do not collect lesson fees or handle payouts for tutoring. All payments are made directly to the tutor off-platform.

Consequently, NearbyTutor cannot process refunds, handle billing disputes, or resolve payment issues for actual tutoring sessions. Any tutoring payment cancellations or disputes must be settled directly between the student/parent and the tutor.

Tutors and students purchase Nearby Credits to connect with each other on the platform.

No refunds on credit packages: All Nearby Credit packages purchased on NearbyTutor are strictly non-refundable. Once a package is purchased, no monetary refunds will be issued under any circumstances, including if you do not find a tutor, if a student does not hire you, or if your account is suspended or banned for violation of platform terms.

Technical failed transactions: We only issue refunds or credit balance adjustments in the event of a transaction failure — specifically, if your bank account is debited/charged for a package purchase but the corresponding Nearby Credits are not successfully added to your account balance. In such cases, contact support@nearbytutor.in with transaction details, and we will verify and credit your balance.

In the case of verified failed transactions where payment was successfully completed but credits were not loaded, we will resolve the issue as follows:

• Our team will manually add the purchased Nearby Credits to your platform account balance immediately upon verification.
• If you request a monetary cancellation of a double charge or failed payment gateway session, we will process a refund to the original payment method (UPI, net banking, or debit/credit card) within 5–7 business days.

The following are strictly non-refundable:

• Used Nearby Credits
• Credits that have expired (Nearby Credits never expire)
• Any tutoring session payments made directly to tutors off-platform

We may update this policy from time to time. Changes are effective when posted on this page. For active bookings made before a policy change, the policy in effect at the time of booking applies.

For refund requests, disputes, or questions about this policy, please contact our support team:

• Email: support@nearbytutor.in
• Response time: within 1 business day
• Visit our support centre